ViviBrands

Contact us

If you have any questions about your order or need general information, our customer service team is here to help. Your satisfaction is our priority, and we value your feedback.

  • Service hours : Monday to Friday from 10am to 8pm and Saturday to Sunday from 10am to 6pm (local time).
  • Estimated response times : Within 24 to 48 hours, except in exceptional cases (busy periods such as sales or Christmas).

Contact via ViviBot

Need instant assistance? Our chatbot ViviBot is there to answer your routine questions or pass on your request to an agent.

How does ViviBot work?

  1. Ask your question directly in the chat window.
  2. If ViviBot is unable to respond, an agent will take over.
  3. Our agents are available Monday to Friday from 10am to 8pm and Saturday to Sunday from 10am to 6pm.
  4. In the event of unavailability, you will be contacted by email as soon as possible.

Contact form

Fill in the form below to send us your request. A member of our team will get back to you as soon as possible, usually within 24 to 48 hours.

First & last name
500 characters maximum. We invite you to specify your order number in the message to enable us to reply to you more quickly. The data collected is used by ViviBrands to process your request and manage our commercial relations. You have a right of access, rectification, deletion and portability of information concerning you, as well as a right of opposition and limitation of processing. To find out more, please consult our Privacy Policy (https://vivibrands.fr/politique-de-confidentialite/).