Contact us
If you have any questions about your order or need general information, our customer service team is here to help. Your satisfaction is our priority, and we value your feedback.
- Service hours : Monday to Friday 10am to 8pm and Saturday to Sunday 10am to 6pm (local time).
- Estimated response times : Within 24 to 48 hours, except in exceptional cases (busy periods such as sales or Christmas).
Contact via ViviBot
Need instant assistance? Our chatbot ViviBot is there to answer your day-to-day questions or forward your request to an agent.
How does ViviBot work?
- Ask your question directly in the chat window.
- If ViviBot cannot respond, an agent will take over.
- Our agents are available Monday to Friday, 10 a.m. to 8 p.m. and Saturday to Sunday, 10 a.m. to 6 p.m..
- In the event of unavailability, you will be contacted by email as soon as possible.
Contact form
Fill in the form below to send us your request. A member of our team will get back to you as soon as possible, usually within 24 to 48 hours.
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